1. Read the passage and answer the question.
A small-town bank introduced assisted digital sessions for customers who were unfamiliar with mobile banking. Staff demonstrated basic transactions and explained how to identify suspicious messages. Customers were advised never to disclose passwords or one-time passwords. During the first month, digital transactions increased, but some elderly customers still preferred the branch. The manager therefore retained face-to-face assistance. She argued that technology should widen access rather than force everyone to use the same channel. The bank measured success through both customer confidence and transaction speed.
What is the main idea of the passage?
Discouraging elderly customers
Reducing all customer contact
Combining digital access with customer support
Replacing every branch with an app
2. Read the passage and answer the question.
A small-town bank introduced assisted digital sessions for customers who were unfamiliar with mobile banking. Staff demonstrated basic transactions and explained how to identify suspicious messages. Customers were advised never to disclose passwords or one-time passwords. During the first month, digital transactions increased, but some elderly customers still preferred the branch. The manager therefore retained face-to-face assistance. She argued that technology should widen access rather than force everyone to use the same channel. The bank measured success through both customer confidence and transaction speed.
Why were assisted sessions introduced?
To collect passwords
To help customers unfamiliar with mobile banking
To close the branch
To sell mobile phones
3. Read the passage and answer the question.
A small-town bank introduced assisted digital sessions for customers who were unfamiliar with mobile banking. Staff demonstrated basic transactions and explained how to identify suspicious messages. Customers were advised never to disclose passwords or one-time passwords. During the first month, digital transactions increased, but some elderly customers still preferred the branch. The manager therefore retained face-to-face assistance. She argued that technology should widen access rather than force everyone to use the same channel. The bank measured success through both customer confidence and transaction speed.
What were customers told never to disclose?
Passwords and one-time passwords
Their preferred banking channel
Branch opening hours
The name of their bank
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